When attempting to use a device designed for use with NS hardware that was released prior to 2023, you may encounter the message:
[_hardware] ejecting device: [DEVICE NAME] requires Companion; please contact vendor for an ARES version. The 'internal' message is not supported.

Troubleshooting steps:
  1. Check the ARES Device Compatibility index for your product.
  2. If the product is marked as having been updated, you can attempt redelivery. Most NS products come with a "Pocket Redelivery Terminal" that will direct you to a webpage for convenient redeliveries. If yours did not include one, then use the one that came with your purchase of ARES (i.e., your main controller.)
  3. If the product is not listed on the site as having been updated, was purchased recently, or continues to misbehave after redelivery, then it is not yet compatible with ARES.
We hope to have everything converted to an ARES-compatible form soon. Follow the ARES development log and pay attention to group notices in the Nanite Systems User Group to keep apprised of updates and releases.